Privacy Policy

Last updated: April 2025

At MooseMarket.ca, operated by Royal Birkdale Sales & Marketing Inc., we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our website.

1. Information We Collect

We may collect the following types of information from users and vendors:

  • Personal Information:Full name, email address, billing and shipping address, phone number, company name (for vendors)
  • Account Details:Username, login credentials
  • Order Information: Products purchased, order total, shipping method, and payment status(processed securely via WooPayments, powered by Stripe – no payment card information is stored on our servers)
  • Vendor Information:Store name, store description, business contact details, business registration documents (if applicable)
  • Technical Data:IP address, browser type, device type, and pages visited

2. How We Use Your Information

We use your information to:

  • Create and manage your user or vendor account
  • Process transactions and fulfill orders
  • Provide customer support and resolve issues
  • Improve website functionality and user experience
  • Detect and prevent fraudulent activities
  • Send transactional emails necessary to process your orders or manage your account (these messages are not marketing-related and do not require your consent)

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share data in the following scenarios:

  • With vendorsyou purchase from, to process and deliver your order
  • With payment processors(e.g., Stripe) to handle secure transactions
  • With logistics partnersto facilitate shipping
  • With service providerswho help us operate our platform (e.g., email systems, analytics)
  • When required by law or to enforce our legal rights

4. Vendor-Specific Data Use

Vendors on our marketplace have access only to information necessary to fulfill their orders, such as your name, shipping address, and contact details. Vendors are responsible for handling customer data in accordance with privacy regulations and our marketplace policies.

5. Cookies & Tracking

We use cookies to:

  • Enable core functionality (login, cart, etc.)
  • Track site performance and usage (e.g., via Google Analytics)
  • Improve and personalize your shopping experience

You may adjust your browser settings to disable cookies, but this may limit functionality.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting obligations.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or deletion of your information
  • Opt-out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@rbsmcorp.com.

8. Data Security

We implement appropriate security measures (SSL encryption, limited admin access, secure payment gateways) to protect your data from unauthorized access, alteration, or disclosure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of our platform will signify your acceptance of any revised terms.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

Email: info@rbsmcorp.com